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Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.

Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Chad Grisamer

June 6, 2023

5  out of  5 rating by Chad Grisamer
"Got me an awesome deal for bundling my auto and home insurance"

Cheryl Stephens

June 5, 2023

5  out of  5 rating by Cheryl Stephens
"Friendly, knowledgeable"

Meagan Ehle

June 2, 2023

5  out of  5 rating by Meagan Ehle
"This team is awesome! A big thanks to Kenzie for helping my husband and I out!"

Theodora Amuah

May 31, 2023

5  out of  5 rating by Theodora Amuah
"Kiersten Gick was such a pleasant and helpful person to speak to. She helped me get the as many discounts as possible so that I could get the best of policies for my safety."

Savannah McDaniel

May 31, 2023

5  out of  5 rating by Savannah McDaniel
"Kenzie Calloway is great and was extremely helpful! 🙂"

Jose Garcia

May 26, 2023

5  out of  5 rating by Jose Garcia
"Kiersten Gick was fantastic would differently recommend this agent helped my out the most and got me at a very cheap payment"

Carolyn Brown

May 15, 2023

5  out of  5 rating by Carolyn Brown
"Kiersten is a wonderful agent She makes sure all of your needs are met and taken care of Austin and Kirsten works as a team and they get the job done"

Zachary Shaw

May 12, 2023

5  out of  5 rating by Zachary Shaw
"Great and they help me getting insured cause this was my first time getting insurance also they were patient with me and kiersten was a great help"

Megan Roden

May 9, 2023

5  out of  5 rating by Megan Roden
"Can't thank Austin and his team enough for their amazing customer service. Check them out for all of your insurance needs!"

the inbaron

May 3, 2023

5  out of  5 rating by the inbaron
"5 star all the way"
Profile photo of Randol Logan

Randol Logan

April 24, 2023

5  out of  5 rating by Randol Logan
"We had a good time with Austin. He was very thorough. Austin went over everything precisely. Austin made sure that we understood our current coverage and what he could offer us. We were able to get the same coverage for a lot less. Austin and his staff made us feel very welcome. I had a slight moment when he showed me how much I would save. It was worth the online quote. I would recommend getting a quote to see if his team can help you get the right coverage for your needs at a fair and honest price. Austin is located behind McDonald's on Veterans memorial parkway. Plenty of parking in the free lot. Handicap parking is available with ramps to the building. The doors are manual."


April 21, 2023

5  out of  5 rating by ALO SUPPORT SERVICE LIMITED
"Kiersten Is very detailed and professional."

nick cox

April 20, 2023

5  out of  5 rating by nick cox
"She was patient and went above and beyond what she needed to do. Absolutely amazing!"

Stephanie Campbell

April 18, 2023

5  out of  5 rating by Stephanie Campbell
"Amazing she was patient and went way above and beyond what she needed to do to help! Amazing service!"

charlotte droulos

April 4, 2023

5  out of  5 rating by charlotte droulos
"Kiersten did an excellent job explaining everything and answering my questions. She made it quick and easy. I highly recommend her."

Marissa Nodine

March 24, 2023

5  out of  5 rating by Marissa Nodine
"Kiersten is so patient and understanding she's very friendly she helps make things easy to understand and will awnser any questions I had"

Connie Porter

March 21, 2023

5  out of  5 rating by Connie Porter
"Very nice very polite person knew just how to help me answer asked a lot of questions wonderful help thank you very much"

Craig Jones

March 20, 2023

5  out of  5 rating by Craig Jones
"They were very helpful and easy to work with. Switching to them saved me over $100.00 a month and I now have double the coverage pluss renters insurance. So they were for sure worth the call."

Dylan Wescott

March 17, 2023

5  out of  5 rating by Dylan Wescott
"Kiersten got me taken care of quick and efficiently! Very happy with the service! Very professional people😁"

Deborah King

March 15, 2023

5  out of  5 rating by Deborah King
"Very friendly and very informative."

Chance Lim

March 14, 2023

1  out of  5 rating by Chance Lim
"My change of address caused premium increase. That's fine but the problem was that they kept mailing the documents to my previous address. They had time to increase my premium but not five minutes to change the address on their file so I had to go through the inconvenience of calling them every single time when I have a important document being delivered to see where it is delivered and begging them to change the address. They never ended up changing it. I cancelled my policy and even then they still haven't had my new address on their system so my refund check was sent to my previous address where is two hours away. I specifically told the representative to send my check to them multiple times to send it to my new address but whenever I call them a different representative answers and they all had no idea what was going on. I called them again since the check wasn't delivered to both of my past and current address when it has been 14 days since it was shipped. They told me it was shipped to my previous address AGAIN when I told them over and over again to ship it to my new address. The other paperwork regarding cancellation was delivered properly and the check was supposed to be sent with them, but they are nowhere to be seen. Why are the documents sent to the correct address but the check is not? They told me they will reissue it when 20 days passes and I still haven't gotten them. Last time I called them one of the representatives told me I could get it through wire deposit. So I asked Haylee if I can do that then she basically said do not contact this agency again by telling me for further questions contact customer service. I also was enrolled in Drive Safe and Save program and the beacon was failed to be delivered due to "insufficient address" which I don't know how that happened since I got all other paperwork with no issue. I reported the issue and they told me they will send me a new beacon and at this point I was moving so I asked them to send it to my new address. I contacted the office multiple times to tell them I do not have the beacon and they said they understand and told me to just set it up as soon as I get it which I did. Then my next payment they charged me for not setting up the beacon. I claimed refund and every time I call them they say different things. At first they told me I will get refunded, but I didn't and the next time I called them they said I will be charged for the time the beacon wasn't set up. I told my story again and they never responded. I still haven't gotten the refund. Representatives here have to communicate with each other and do their job. They ignore their customer's inquiry and do not listen. I had such a bad experience with this agency and will not recommend."

Andrew Culbreath

March 10, 2023

5  out of  5 rating by Andrew Culbreath
"Very fast, friendly, and professional, with knowledgeable responses to all of my questions."

Tasha Williams

March 7, 2023

4  out of  5 rating by Tasha Williams
"Pleased and informative"

chuck Bender

March 7, 2023

5  out of  5 rating by chuck Bender
"They did a great job hooking me up with the insurance I needed. It was fantastic working with them."


February 27, 2023

5  out of  5 rating by Anderson
"Kiersten at Austin Kyle State Farm Insurance did an excellent job on helping me get my insurance. It was fast simple and easy. I will recommend her to relatives and friends. Thank you!"