State Farm® Insurance Agent Austin Kyle

"We had a good time with Austin. He was very thorough. Austin went over everything precisely. Austin made sure that we understood our current coverage and what he could offer us. We were able to get the same coverage for a lot less. Austin and his staff made us feel very welcome. I had a slight moment when he showed me how much I would save. It was worth the online quote. I would recommend getting a quote to see if his team can help you get the right coverage for your needs at a fair and honest price. Austin is located behind McDonald's on Veterans memorial parkway. Plenty of parking in the free lot. Handicap parking is available with ramps to the building. The doors are manual."

"My change of address caused premium increase. That's fine but the problem was that they kept mailing the documents to my previous address. They had time to increase my premium but not five minutes to change the address on their file so I had to go through the inconvenience of calling them every single time when I have a important document being delivered to see where it is delivered and begging them to change the address. They never ended up changing it. I cancelled my policy and even then they still haven't had my new address on their system so my refund check was sent to my previous address where is two hours away. I specifically told the representative to send my check to them multiple times to send it to my new address but whenever I call them a different representative answers and they all had no idea what was going on. I called them again since the check wasn't delivered to both of my past and current address when it has been 14 days since it was shipped. They told me it was shipped to my previous address AGAIN when I told them over and over again to ship it to my new address. The other paperwork regarding cancellation was delivered properly and the check was supposed to be sent with them, but they are nowhere to be seen. Why are the documents sent to the correct address but the check is not? They told me they will reissue it when 20 days passes and I still haven't gotten them. Last time I called them one of the representatives told me I could get it through wire deposit. So I asked Haylee if I can do that then she basically said do not contact this agency again by telling me for further questions contact customer service. I also was enrolled in Drive Safe and Save program and the beacon was failed to be delivered due to "insufficient address" which I don't know how that happened since I got all other paperwork with no issue. I reported the issue and they told me they will send me a new beacon and at this point I was moving so I asked them to send it to my new address. I contacted the office multiple times to tell them I do not have the beacon and they said they understand and told me to just set it up as soon as I get it which I did. Then my next payment they charged me for not setting up the beacon. I claimed refund and every time I call them they say different things. At first they told me I will get refunded, but I didn't and the next time I called them they said I will be charged for the time the beacon wasn't set up. I told my story again and they never responded. I still haven't gotten the refund. Representatives here have to communicate with each other and do their job. They ignore their customer's inquiry and do not listen. I had such a bad experience with this agency and will not recommend."