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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.

Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Chance Lim

March 14, 2023

1  out of  5 rating by Chance Lim
"My change of address caused premium increase. That's fine but the problem was that they kept mailing the documents to my previous address. They had time to increase my premium but not five minutes to change the address on their file so I had to go through the inconvenience of calling them every single time when I have a important document being delivered to see where it is delivered and begging them to change the address. They never ended up changing it. I cancelled my policy and even then they still haven't had my new address on their system so my refund check was sent to my previous address where is two hours away. I specifically told the representative to send my check to them multiple times to send it to my new address but whenever I call them a different representative answers and they all had no idea what was going on. I called them again since the check wasn't delivered to both of my past and current address when it has been 14 days since it was shipped. They told me it was shipped to my previous address AGAIN when I told them over and over again to ship it to my new address. The other paperwork regarding cancellation was delivered properly and the check was supposed to be sent with them, but they are nowhere to be seen. Why are the documents sent to the correct address but the check is not? They told me they will reissue it when 20 days passes and I still haven't gotten them. Last time I called them one of the representatives told me I could get it through wire deposit. So I asked Haylee if I can do that then she basically said do not contact this agency again by telling me for further questions contact customer service. I also was enrolled in Drive Safe and Save program and the beacon was failed to be delivered due to "insufficient address" which I don't know how that happened since I got all other paperwork with no issue. I reported the issue and they told me they will send me a new beacon and at this point I was moving so I asked them to send it to my new address. I contacted the office multiple times to tell them I do not have the beacon and they said they understand and told me to just set it up as soon as I get it which I did. Then my next payment they charged me for not setting up the beacon. I claimed refund and every time I call them they say different things. At first they told me I will get refunded, but I didn't and the next time I called them they said I will be charged for the time the beacon wasn't set up. I told my story again and they never responded. I still haven't gotten the refund. Representatives here have to communicate with each other and do their job. They ignore their customer's inquiry and do not listen. I had such a bad experience with this agency and will not recommend."

Andrew Culbreath

March 10, 2023

5  out of  5 rating by Andrew Culbreath
"Very fast, friendly, and professional, with knowledgeable responses to all of my questions."

Tasha Williams

March 7, 2023

4  out of  5 rating by Tasha Williams
"Pleased and informative"

chuck Bender

March 7, 2023

5  out of  5 rating by chuck Bender
"They did a great job hooking me up with the insurance I needed. It was fantastic working with them."


February 27, 2023

5  out of  5 rating by Anderson
"Kiersten at Austin Kyle State Farm Insurance did an excellent job on helping me get my insurance. It was fast simple and easy. I will recommend her to relatives and friends. Thank you!"

Temekia Loggins

February 17, 2023

5  out of  5 rating by Temekia Loggins
"Kirsten was so nice and helpful. I needed insurance, and she helped me pick a policy that was perfect for my family and our needs. If you're in the market for insurance give them a call."

Tyler Phillips

February 14, 2023

5  out of  5 rating by Tyler Phillips
"Keirsten Gick was wonderful !!! She was so knowledgeable. She saved me a ton of money and got me better coverage!! Highly recommend her... Thanks Again!!"

Casandrs Garrett

February 8, 2023

5  out of  5 rating by Casandrs Garrett
"Kristen was awesome so plasent to talk with and gave great information..she was awesome"


January 31, 2023

5  out of  5 rating by SinsOfShinigami
"We’ve spent 3 hours on the phone. It honestly didn’t feel like three hours. We would run thru a few questions and then have a normal conversation. Very helpful, friendly and kind. Glad I switched to State Farm. Clerk name was Kiersten"

Theodore Omonode

January 27, 2023

5  out of  5 rating by Theodore Omonode
"Austin Kyle state farm was really helpful in setting up and getting the best car and rental insurance policy they have to offer. After speaking with Austin I am convinced that I have picked the right insurance company moving forward."

Maggie Hendrix

January 26, 2023

5  out of  5 rating by Maggie Hendrix
"I had called today to get a quote on home and auto insurance since i just recently purchased a home. I had connected with Haylee Gomez, and she was so so helpful and amazing. She was super kind and answered any questions i had, as well as told me about all the different programs i could participate in to get more discounts towards my monthly service with them! Haylee made the process so easy and painfree, i couldnt thank her enough:) Highly recommend statefarm as well as Haylee’s help specifically!"

George Capitanio

January 6, 2023

5  out of  5 rating by George Capitanio
"Austin took quite a bit of his time to make sure I understood all my policies and coverages . I really appreciate the time he took with me."

David Harbeson

January 6, 2023

5  out of  5 rating by David Harbeson
"I was with progressive and my monthly payments kept going up double and then tripled. State Farm provided quality help with getting me a quote that not only lowered the price. But I also have road side and rental coverage that I did not have before. Saving me around $125 a month from what I was paying. It never hurts to call State Farm and see what they can do for you!"


December 30, 2022

5  out of  5 rating by BRADLEY GIBBS
"He took the time to find ever discount he could, I got more coverage for the same price. Definitely recommend him!!!"

Craig Burden

December 10, 2022

5  out of  5 rating by Craig Burden
"Thank you for bringing Santa for the kids this year!"

Michelle Miller

December 10, 2022

5  out of  5 rating by Michelle Miller
"Kiersten made the quote process very convenient! She called me in the off hours that I’d requested, when most offices aren’t open. She looked at every angle to find the best policy for me. She saved me money, too!"

James Deweese

December 2, 2022

5  out of  5 rating by James Deweese
"Fast easy so far so good keep up the good work"

Tiffany Dean

November 23, 2022

5  out of  5 rating by Tiffany Dean
"Just switched to State Farm a few weeks ago and a young woman named Kiersten made that transition so easy. She was patient, kind and always followed up with me even though I’m terrible with getting back to people. I don’t know about Jake from State Farm but Kiersten rocks! Give that girl a raise!"

messeret tesfaye

November 19, 2022

5  out of  5 rating by messeret tesfaye
"As my stay through the with Kyle, I was happy and convinced too. She is knowledgeable, professional, patience, and understandable person. The right person for her position. Hopefully I may stay longer with this insurance company. Thanks Kyle."

Cindy Goodnight

November 16, 2022

5  out of  5 rating by Cindy Goodnight
"Kiersten was amazing at walking us through the process of auto/home insurance and offering information for life insurance. My husband and I plan to circle back to her for life insurance but at this moment we saved a lot on the auto/home bundle. Fantastic service! HIGHLY RECOMMEND"

Haley Rose

November 10, 2022

5  out of  5 rating by Haley Rose
"Austin was very helpful in conjoining mine and my husbands insurances! As well as Alisha! A great team! They helped us join our accounts and save us some money along the way!! Super easy and very fast!"

Chao Yue

November 9, 2022

5  out of  5 rating by Chao Yue
"Really good!👍 Kiersten was patient and the information provided was very detailed and helpful."

Jay Killian

November 2, 2022

5  out of  5 rating by Jay Killian
"Great customer service top notch coverage honest and respectful. Detailed policy"

Tamye Crary

October 24, 2022

5  out of  5 rating by Tamye Crary
"Recently switched due to passing of Eric Harmon. We have had nothing but excellent service since. Kiersten, is an added bonus to this office. She took the time to listen and answer all the questions we had. Look forward to many years with this office. Highly recommend this company to everyone!"

Anna Mazzitello

October 17, 2022

5  out of  5 rating by Anna Mazzitello
"Kiersten Gick gave me the best service I have ever had!"